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Services
Multi-lingual Helpdesk

All of or managed services are supplied with comprehensive multilingual helpdesk services providing customers with a single point of contact to help with operational issues, feature requests or general advice in an efficient and timely way.

We can support all or some of your operational needs and give you the benefits of a professional and efficient helpdesk normally reserved for big business without the costs:

  • Expert UK-based in-house staff
  • 24x7 coverage capability
  • Straight talking common sense support
  • Multi-technology support
  • Optional ITIL v3 compliant processes & reporting
  • Complete trouble ticket tracking and reporting solution
  • Web-based incident reporting and status tools for end users
  • Tiered service levels and custom response requirements available
  • Optional shared operational control with your in-house helpdesk teams
  • Automatic email updates to your staff
  • Accurate meaningful reporting
  • Multi-lingual support engineers available