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Solutions
Logistics

To cater for the requirements of the logistics industry we have in partnership with our customers in this sector developed a number of modules which we believe offer a comprehensive foundation from which to build a reliable, robust and cost effective solution.

Back office Interface

  • Central Diary Module
    This module is designed to enable diary management of your field operatives. Presented using intuitive simple interfaces your users can view and amend:
    • The activities of all field operatives: new appointments can be created and existing appointments modified instantly notifying the field operative through the mobile working module
    • All events: This would include things like recurring deliveries, training events, appointments and essentially anything else with a date can be displayed. Alerts can also be configured through either SMS, Email or on-screen notifications.
    • All documents relating to an appointment or event: All documents that are related to an appointment or an event are available from this interface. This could include previous deliveries, delivery Notes or as a result of the flexibility of CSP’s document management module any other document you like
    • Specific additions to this module for customers in the logistics industry include onscreen information for field operatives including job prioritisation, current utilisation and field operative message capabilities.
    • Geographic mapping of field operative locations, giving you sight of where your customers and field operatives are enabling decisions and improving efficiency
  • Notifications
    Integrated with the Central diary module; appointments and job details are instantly available to the field operatives. Changes and appointments can optionally generate both e-mail and SMS notifications.
    Additionally notifications can also be generated through other modules such Human resources or manually through the diary interface.
  • Document Management
    We have developed a highly resilient, highly available, cloud based document management module for our own CSP platform which cherry picks the best functionality of the industry leading platforms and integrates them into a flexible intuitive interface supported by a scale able on demand, highly resilient, highly available cloud based document storage infrastructure.
    • 99.99998% uptime guarantee on storage services
    • Infinitely scale able but only pay for what you use
    • Access your documents from anywhere
    • No costly infrastructure to purchase or manage
    • Designed to be integrated. Have your existing applications save and open documents from your repository with the minimum of development time
    • Document metadata can be defined by you. You decide what information you want to collect
    • Search all documents from one place
    • Highly secure environment, ISO Data centres
    • Data storage can be regionalised to comply with international regulations
    • Simple intuitive interface
    • Version control
  • Lone worker management
    Due to the nature of the logistics industry and the current Health and Safety requirements protection of lone worker is a key requirement of our customers. To aid in meeting this requirement a Lone-worker module was developed for CSP. This provides instant notification of issues to the customers support team if the field operative does not respond to a status request in a timely fashion or the field operative clicks the emergency button on their device.
  • Business Intelligence Suite
    To allow the business to make informed decisions in an agile fashion a business intelligence suite was designed based on the customer needs which included a number of interactive reports whose data was drawn, real-time, from operational databases and presented in a manner that makes sense. Some of the specific business intelligence we have developed includes
    • automatic population of ‘Pencilled In’ diary appointments based on repeat dates which can then be validated by the customers support team
    • Field operative utilisation
    • Job average execution times for each appointment type
    As with the rest of CSP this is only the start of what can be achieved in the business intelligence module as all data capture anywhere in the systems is available to report on
  • Human Resources
    Our human resources modules is designed to be as simple as possible while still providing an innovative single point of entry for all HR tasks. The main functional areas within this module include:
    • Certification and training notification. Before a certification or required training are due for renewal a notification can be sent to the field operative and or the quality and training managers informing them of the upcoming event
    • Disciplinary management. This provides Human resources the ability to initiate and manage disciplinary procedures in relation to an employee and record all relevant information.
    • Employee History. This allows a single, searchable view of the entire history of an employee, jobs, average completion times, related documents, Sickness and absence records, etc
    • Employee Messaging: Optionally, through integration with the Central diary module automated employee notification can through the system and optionally email or SMS.
    • Leave Management. In a distributed business with a mobile workforce it can often be difficult to manage employee leave. This module makes this simple through a self-service request and HR approval process. All employees can have a leave allowance allocated which can be modified if necessary.
  • Asset Management
    Asset management has been created in CSP specifically to provide the essential aspects of asset management in a simple and intuitive way while leveraging the resilience and power of the CSP platform. Out of the box the asset management module allows for
    • The creation of an unlimited number of types of assets;
    • The definition of asset type specific information, whatever information your business needs about an asset can be collected
    • Import of existing asset information from numerous sources such as excel, access and other systems
    • Define events for each asset type be it an stock take, a quality inspection, or anything else which has a date
    • Save documents related to an asset to resilient, highly available storage.
    • Define Asset and Asset type rules for example using the notifications module send messages at low stock levels, or asset information changes
    • Real-time changes to asset data are available. For example if the status of an asset is changed from awaiting to goods received
    • Define automated asset workflow with escalation and notification

Mobile workforce

  • Data Capture
    The mobile workforce module of the CSP platform leverages mobile device technology to allow field operatives to enter data directly onscreen using an intuitive and self-validating interface on any mobile device.
    Forms can be designed or changed quickly and can incorporates validation of the data based on your processes and requirements. All data captured is stored to a resilient database and is available to the rest of your solution as soon as it’s captured.
    A number of data capture forms are available out of the box
    • Sickness and Absence report
    • Leave Request
    • Overtime Request
    • Job Signature capture
  • Update
    Pertinent information is automatically available through the mobile workforce module allowing the real-time update of appointment and task information.

Business Intelligence Suite

To allow the business to make informed decisions in an agile fashion a business intelligence suite was designed based on the customer needs which included a number of interactive reports whose data was drawn, real-time, from operational databases and presented in a manner that makes sense. Some of the specific business intelligence we have developed includes

  • Field operative utilisation
  • Job average execution times for each appointment type
  • Automatic generation of SLA and KPI metrics based on your process
As with the rest of CSP this is only the start of what can be achieved in the business intelligence module as all data capture anywhere in the systems is available to report on.